General Policies

Cancellation Policy

We understand that life happens! To respect your time and ours, we kindly request at least 24 hours’ notice for any appointment changes or cancellations. Appointments canceled or rescheduled with less than 24 hours’ notice will incur a 50% charge of the scheduled service.

No-Show Policy

If a scheduled appointment is missed without notice, a 100% no-show fee will be charged to the card on file. This fee covers the time reserved exclusively for you and ensures fairness to all clients waiting for appointments.

Your Appointment Arrival

For the comfort and safety of all clients, our studio door will now remain locked between appointments. When you arrive, please wait in your car until you receive a text from us letting you know we’re ready for you to come in. This ensures we can give each client our full attention and maintain a calm, private environment.

Thank you for your understanding and respect for our time and schedule.

🛍️ How to Order Products

Ordering your favourite skincare and beauty products is easy!

  • Shop online anytime through our website.

  • Free local pick-up available at our Collingwood storefront during business hours.

  • You'll receive a notification when your order is ready for pick-up or has shipped.

Thank you for supporting local! 💛

General Policies

Product Returns
Opened products are final sale. If you experience an allergic reaction, we’re happy to offer an exchange or refund.

Children & Appointments
For safety reasons, we kindly ask that you do not bring children or babies to your appointment. We do not perform services on children under 18. Clients aged 18 and under must have parental consent.

Photos of Results
If you prefer not to have your photo used for social media or marketing, or would like your face partially covered, just let us know during your appointment — we respect your privacy.

We appreciate your understanding and cooperation. As a boutique, appointment-based studio, each time slot is reserved just for you. Late cancellations or no-shows greatly affect our ability to serve others.